Customer Support, Help & FAQs.

This page is provided to help you with general information, billing and membership questions and other common queries for our network of websites. Please read through these common questions before contacting us using our ticket system at the bottom of this page. Thank you.

PASSWORD PROBLEMS? Click Here To Instantly Reset Your Password!

 

• Q: Will my email address or personal details be disclosed to any third party?
  A: Absolutely NOT. Your information is considered confidential. We will not sell, lend or give any information out to anyone.
   
• Q: Is joining any of your websites discreet as i don't want family members to see what site(s) i have joined?
  A: There is no mention of the website you have joined nor anything explicit on your bank or credit card statement.
  
• Q: My username and password does not work?
  A: Please check the following:
  1. Ensure you are entering your username and password correctly. Usernames and passwords are CaSe SeNsItivE. Make sure your caps locks key is not on accidently. IE: if your username is: 'johnsmith', and you type in 'JOHNSMITH', this will fail.
  2. Ensure your are entering the correct code.
  3. Your cookies must be enabled.
  4. You have shared your password or your password has been compromised.
     *** If your username and password have been compromised, your username and password will be disabled automatically by our server. If you have not automatically been issued with a new password, click here to Manually Reset your password ***
     Please submit a ticket at the bottom of this page for other password problems
      
• Q: I have forgotten or lost my account details, what should I do?
  A: Please visit This Page to Manually Reset Your Password. If for any reason your email address cannot be found in our database, please Submit a ticket at the bottom of this page complete with the name used on the card you joined with and the website you have joined. By not including this information, an answer may be delayed. Tickets sent to us saying only "I have lost my details" or " my password does not work" are of little help to us and just delays the proccess of us assisting you. Please include as much information as you can so we can answer your question 1st time
   
• Q: Do your sites contain pop ups, spyware or viruses?
  A: Definitely NOT! We are 100% against Popups, Spyware & Viruses. For safer surfing, check out our Safer Surfing Guide.
   
• Q: How can I cancel my membership?
  A: Cancelling your membership is quick and easy. Whilst we don't want you to leave us, Cancelling can be done in a matter of seconds, at any time of the day or night. We do however use more than one billing company to handle our memberships. The billing company you joined through will show on your signup confirmation email.

  Epoch Members
  If you have have joined using Epoch , simply enter any of the 2 fields on the form in the Billing Support section to cancel your membership at .
  
  CCBill Members
  If you have have joined using CCBill, simply enter any of the 2 fields on THIS FORM to cancel your membership.

• Q: I did not received a sign up confirmation email with my purchase details?
  A: If you are using a Yahoo/Hotmail or other 'free' email address service, be sure to check your spam/bulk folders thoroughly. Free email services often filter out many imortant emails by mistake. Always try and use a 'proper' email address when making any online purchases such as one provided by your ISP.
   
• Q: I am unable to join any of your sites with my card?
  A: Please check the following:
  1. You have exceeded your limit on your credit card.
  2. Your name and card is in a negative database due to past spending habits online. IE: You have made chargebacks (blacklisted and in a negative database shared by many online companies) or made refunds at other websites online.
  3. Your IP address does not match the country of your credit card. IE: You use a U.S. registered credit card but you are trying to signup to the website with an IP from Indonesia.
  4. You are from a country with a high risk of credit card fraud
      
     
• Q: When i try to play a movie, i get an error message?
  A: Please always download the movie files to your hard disk before playing. Simply right click on a movie link and select "Save target as" from the pop up menu. Select a location on your computer and press "save". Once the download has finished, simply double click on the movie file and it will play.
  Left clicking the movie links (streaming) will sometimes give an error message such as "The source filter could not be found. Always save the files to your hard disk described above.
  We always reccomend that you use Windows Media Player which is pre-installed on all PC's running Windows. It is always best however to use the latest version available which can be downloaded for free direct from the Microsoft website HERE
   
• Q: The movies will not play on my Mac?
  A: To play movies on a Mac, you need Windows media player 9 installed. You must also save the movies to your hard disk before playing and not simply click the movies as this will give errors. If using a basic one button mouse, hold the 'Ctrl' key whilst clicking the mouse which will emulate a right click giving you the option to save the file to your hard disk
   
• Q: Are the movies i have downloaded mine to keep?
  A: Yes! The movies are yours to keep forever and we DO NOT use any form of DRM (digital rights management) on any of our movie files.
   
  
• Q: I have a question not listed on this page and i need to contact you?
  A: Please submit a ticket at the bottom of this page
   
• Q: If i need to contact you, should i give you my credit card number?
  A: No, absolutely not! Never include your credit card number if you need to contact us. In very rare occasions, we would only ever need the last 4 digits of your card number to verify your identity.